Special Town Election on Monday, December 11, 2017 Read More
updated 8:57 AM on Fri Dec 8th, 2017

FAQs Include Archived Items

FAQ Categories


 

FAQs


Question: I can’t add Google as my default search engine in Internet Explorer?

Answer:  

Microsoft has removed Google Search as an Add-On with patch KB3038314. There is a work-around by going to http://www.iegallery.com/en-ca/Addons/Details/14083 More

Question: How can I Opt-Out of the Connecty-CTY notification system?

Answer:  

If you wish to have your contact information completely removed from the Connect-CTY notification system, you must complete the Opt-Out form. The form may be completed online and submitted via email. Connect-CTY Opt-Out Form Here

Categories:

Question: I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Answer:  

Repeating or looping of messages happens when the system detects excessive noise in the background.  This can be caused by loud radio/television volumes, people talking, or busy traffic noise.  When you receive the next call, … More

Categories:

Question: I was not able to listen to the entire call. Is there a way to repeat the message?

Answer:  

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

Categories:

Question: I am receiving town notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?

Answer:  

Yes. Please contact us at (978) 639-3307 to change the phone number in our notification database.   You can also send us an email at webmaster@sudbury.ma.us .  Make sure you include your name and address is … More

Categories:

Question: How does the Connect-CTY system respond to busy signals or no-answer situations?

Answer:  

For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for No-answer and Call-waiting.  If the phone is answered by a message recorder, the message … More

Categories:

Question: My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?

Answer:  

Yes.  The area code does not impact whether or not a call is made.

Categories:

Question: If I have provided more than one phone number, when will they be called?

Answer:  

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be … More

Categories:

Question: If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

Answer:  

For non-residents or owners who reside out of Sudbury, you may provide an additional phone number to be included in our database to contact during certain situations.  In general, calls are sent to the primary … More

Categories:

Question: Will the Connect-CTY service work if I have a call screening system on my phone?

Answer:  

There are several varieties of call screening devices which use differing protocols for screening.  In general, the system has been found to work with these devices; but, some may require some type of pre-programming to … More

Categories:

Question: Will there be a way to positively identify incoming calls which are made by the town using the system?

Answer:  

The caller-ID number for calls generated by the Connect-CTY service will be the same as the Town Emergency Notification Information number: (978) 639-3336. In addition, every message will begin with the same standard announcement: "Hello, … More

Categories:

Question: What precautions are being taken to protect personal information?

Answer:  

Connect-CTY® is a service of Blackboard Connect Inc.(BCI). BCI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party.  From a … More

Categories:

Question: May I use a cell phone as my notification database listing?

Answer:  

It is our intention and hope that every residence and commercial facility in our community be included in the notification database.  For businesses, we only store one main phone number.  For residents, we may have … More

Categories:

Question: Is my telephone number included in the notification database?

Answer:  

Yes, the majority of home telephone numbers are in the data base. We can accept cell phones as secondary or primary phone numbers as well and  we encourage you to request that those number be … More

Categories:

Question: What types of messages will be sent using the service?

Answer:  

Any message regarding the safety or welfare of our community would be disseminated using the Connect–CTY service.

Categories:

Question: How does the service work?

Answer:  

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

Categories:

Question: What is the Connect-CTY service?

Answer:  

The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database.  With the Connect-CTY service, authorized users can send thousands of messages in … More

Categories:

Question: Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?

Answer:  

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past. The call-in emergency information line (978) 639-3336, which … More

Categories:

Question: What does the town do with its old computer equipment?

Answer:  

Once equipment becomes outdated for everday employee use, it is usually put to work in our training lab. Eventually, these machines will be replaced and made available to Sudbury citizens. Information on these giveaways will … More

Categories:

Information Systems has 19 FAQs

Contact
Subscribe Subscribe to Email Lists
Twitter
Facebook