I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Published December 15, 2010 | Information Systems | Automatically Archived on 7/1/2011

This FAQ has been archived and it's content might be outdated. If you are looking for recent content please check this Department's Homepage

This FAQ has been archived and it's content might be outdated. If you are looking for recent content please check this Department's Homepage

I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Answer

Repeating or looping of messages happens when the system detects excessive noise in the background.  This can be caused by loud radio/television volumes, people talking, or busy traffic noise.  When you receive the next call, say "hello" once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

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