Question: How can I Opt-Out of the Connecty-CTY notification system?

Answer:  

If you wish to have your contact information completely removed from the Connect-CTY notification system, you must complete the Opt-Out form. The form may be completed online and submitted via email. Connect-CTY Opt-Out Form Here

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Question: Will the Connect-CTY service work if I have a call screening system on my phone?

Answer:  

There are several varieties of call screening devices which use differing protocols for screening.  In general, the system has been found to work with these devices; but, some may require some type of pre-programming to … More

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Question: If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

Answer:  

For non-residents or owners who reside out of Sudbury, you may provide an additional phone number to be included in our database to contact during certain situations.  In general, calls are sent to the primary … More

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Question: If I have provided more than one phone number, when will they be called?

Answer:  

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be … More

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Question: My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?

Answer:  

Yes.  The area code does not impact whether or not a call is made.

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Question: How does the Connect-CTY system respond to busy signals or no-answer situations?

Answer:  

For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for No-answer and Call-waiting.  If the phone is answered by a message recorder, the message … More

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Question: I am receiving town notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?

Answer:  

Yes. Please contact us at (978) 639-3307 to change the phone number in our notification database.   You can also send us an email at webmaster@sudbury.ma.us .  Make sure you include your name and address is … More

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Question: I was not able to listen to the entire call. Is there a way to repeat the message?

Answer:  

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

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Question: I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Answer:  

Repeating or looping of messages happens when the system detects excessive noise in the background.  This can be caused by loud radio/television volumes, people talking, or busy traffic noise.  When you receive the next call, … More

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Question: What is the Connect-CTY service?

Answer:  

The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database.  With the Connect-CTY service, authorized users can send thousands of messages in … More

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