Question: How can I Opt-Out of the Connecty-CTY notification system?

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If you wish to have your contact information completely removed from the Connect-CTY notification system, you must complete the Opt-Out form. The form may be completed online and submitted via email. Connect-CTY Opt-Out Form Here

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Question: What is the Connect-CTY service?

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The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database.  With the Connect-CTY service, authorized users can send thousands of messages in … More

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Question: How does the service work?

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Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

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Question: What types of messages will be sent using the service?

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Any message regarding the safety or welfare of our community would be disseminated using the Connect–CTY service.

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Question: Is my telephone number included in the notification database?

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Yes, the majority of home telephone numbers are in the data base. We can accept cell phones as secondary or primary phone numbers as well and  we encourage you to request that those number be … More

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Question: May I use a cell phone as my notification database listing?

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It is our intention and hope that every residence and commercial facility in our community be included in the notification database.  For businesses, we only store one main phone number.  For residents, we may have … More

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Question: What precautions are being taken to protect personal information?

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Connect-CTY® is a service of Blackboard Connect Inc.(BCI). BCI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party.  From a … More

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Question: Will there be a way to positively identify incoming calls which are made by the town using the system?

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The caller-ID number for calls generated by the Connect-CTY service will be the same as the Town Emergency Notification Information number: (978) 639-3336. In addition, every message will begin with the same standard announcement: "Hello, … More

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Question: Will the Connect-CTY service work if I have a call screening system on my phone?

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There are several varieties of call screening devices which use differing protocols for screening.  In general, the system has been found to work with these devices; but, some may require some type of pre-programming to … More

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Question: If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

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For non-residents or owners who reside out of Sudbury, you may provide an additional phone number to be included in our database to contact during certain situations.  In general, calls are sent to the primary … More

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