Archives

If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
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For non-residents or owners who reside out of Sudbury, you may provide an additional phone number to be included in our database to contact during certain situations.  In general, calls are sent to the primary … More →
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If I have provided more than one phone number, when will they be called?
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Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be … More →
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My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
Answer:  

Yes.  The area code does not impact whether or not a call is made.
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How does the Connect-CTY system respond to busy signals or no-answer situations?
Answer:  

For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for No-answer and Call-waiting.  If the phone is answered by a message recorder, the message … More →
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I am receiving town notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
Answer:  

Yes. Please contact us at (978) 639-3307 to change the phone number in our notification database.   You can also send us an email at infosystems@sudbury.ma.us .  Make sure you include your name and address is … More →
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I was not able to listen to the entire call. Is there a way to repeat the message?
Answer:  

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.
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Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
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This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past. The call-in emergency information line (978) 639-3336, which … More →
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