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I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
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Repeating or looping of messages happens when the system detects excessive noise in the background.  This can be caused by loud radio/television volumes, people talking, or busy traffic noise.  When you receive the next call, … Read full article→
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What is the Connect-CTY service?
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The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database.  With the Connect-CTY service, authorized users can send thousands of messages in … Read full article→
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How does the service work?
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Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.
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What types of messages will be sent using the service?
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Any message regarding the safety or welfare of our community would be disseminated using the Connect–CTY service.
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Is my telephone number included in the notification database?
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Yes, the majority of home telephone numbers are in the data base. We can accept cell phones as secondary or primary phone numbers as well and  we encourage you to request that those number be … Read full article→
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May I use a cell phone as my notification database listing?
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It is our intention and hope that every residence and commercial facility in our community be included in the notification database.  For businesses, we only store one main phone number.  For residents, we may have … Read full article→
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Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
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This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past. The call-in emergency information line (978) 639-3336, which … Read full article→
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