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How does the Connect-CTY system respond to busy signals or no-answer situations?
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For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for No-answer and Call-waiting.  If the phone is answered by a message recorder, the message … Read full article→
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I am receiving town notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
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Yes. Please contact us at (978) 639-3307 to change the phone number in our notification database.   You can also send us an email at infosystems@sudbury.ma.us .  Make sure you include your name and address is … Read full article→
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I was not able to listen to the entire call. Is there a way to repeat the message?
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Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.
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I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
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Repeating or looping of messages happens when the system detects excessive noise in the background.  This can be caused by loud radio/television volumes, people talking, or busy traffic noise.  When you receive the next call, … Read full article→
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What is the Connect-CTY service?
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The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database.  With the Connect-CTY service, authorized users can send thousands of messages in … Read full article→
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How does the service work?
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Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.
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Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
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This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past. The call-in emergency information line (978) 639-3336, which … Read full article→
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