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The caller-ID number for calls generated by the Connect-CTY service will be the same as the Town Emergency Notification Information number: (978) 639-3336. In addition, every message will begin with the same standard announcement: "Hello, … Read full article→

There are several varieties of call screening devices which use differing protocols for screening.  In general, the system has been found to work with these devices; but, some may require some type of pre-programming to … Read full article→

For non-residents or owners who reside out of Sudbury, you may provide an additional phone number to be included in our database to contact during certain situations.  In general, calls are sent to the primary … Read full article→

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be … Read full article→

Yes.  The area code does not impact whether or not a call is made.

For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for No-answer and Call-waiting.  If the phone is answered by a message recorder, the message … Read full article→

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past. The call-in emergency information line (978) 639-3336, which … Read full article→