Identity Theft Resources

Identity Theft Resources

• Report instances of Identity Theft to the Federal Trade Commission – The FTC can submit an identity theft report and create a personalized identity theft recovery plan, that will be sent via email. Phone: (877) 438-4338 or TTY: (866) 653-4261

• The Attorney General’s Consumer Hotline – Call (617) 727-8400 or TTY: (617) 727-4765. Monday-Friday, 8am – 4pm.When one calls, there will be a prompt to enter one’s ZIP code. If the lines are busy, one can either call back later or request a call back from the office. Calls made after 2pm can expect a returned call the following business day.
  • Note: Depending on the kind of ID theft, there are two paths this process can take. For one involved in a scam, the Hotline can be used to file a complaint which the Office will then investigate. Someone at the Hotline can assist in the filing process. In cases of compromised information, one will be redirected to the FTC website.
• Attorney General’s Elder Hotline – staffed by senior volunteers. Phone: (888) 243-5537 or TTY: (617) 727-4765. Monday through Friday, 10:00am-4:00pm.
• Eversource Identity Theft – To report identity theft to Eversource, send them the following:
  • Identity theft statement document
  • Police report
  • Picture of photo ID
    • Send to:Eversource

      Attn: Special Collections

      247 Station Drive

      Westwood, MA 02090

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