Identity Theft Resources

Published July 21, 2022 | Social Worker

Report instances of Identity Theft to the Federal Trade Commission – The FTC can submit an identity theft report and create a personalized identity theft recovery plan, that will be sent via email. Phone: (877) 438-4338 or TTY: (866) 653-4261

The Attorney General’s Consumer Hotline – Call (617) 727-8400 or TTY: (617) 727-4765. Monday-Friday, 8am – 4pm.When one calls, there will be a prompt to enter one’s ZIP code. If the lines are busy, one can either call back later or request a call back from the office. Calls made after 2pm can expect a returned call the following business day.
- Note: Depending on the kind of ID theft, there are two paths this process can take. For one involved in a scam, the Hotline can be used to file a complaint which the Office will then investigate. Someone at the Hotline can assist in the filing process. In cases of compromised information, one will be redirected to the FTC website.
Attorney General’s Elder Hotline – staffed by senior volunteers. Phone: (888) 243-5537 or TTY: (617) 727-4765. Monday through Friday, 10:00am-4:00pm.
Eversource Identity Theft – To report identity theft to Eversource, send them the following:
- Identity theft statement document
- Police report
- Picture of photo ID
  - Send to:Eversource
    Attn: Special Collections
    
    247 Station Drive
    
    Westwood, MA 02090